360 SMS connects Instagram DMs to Salesforce natively. Every Instagram DM is auto-logged to your CRM. No-code Instagram chatbots, bulk DM campaigns from Reports, and AI-powered Instagram automation, all inside Salesforce.
Salesforce Instagram integration runs natively - no middleware, no tab-switching, no separate login. Every message sent or received is automatically tied to the right Salesforce record.
Rule the DMs with your brand.
Bring your brand to life with scalable, consistent Instagram DM messaging. Create in-store experiences, respond P2P, and send messages to the world's most personal inbox.
Connect DMs to your Salesforce data.
Create Leads, Cases, and Opportunities directly from Instagram DM conversations. Route messages to the right agent with Salesforce Omni Channel routing.
Every Salesforce Instagram feature lives inside your CRM - same records, same reports, same Salesforce workflows your team already knows.
Connect your Instagram Business account and manage all DMs from the Salesforce unified inbox alongside SMS, WhatsApp, and other channels. No separate app.
Deploy no-code chatbots on Instagram DMs to qualify leads, handle FAQs, and create in-store B2C experiences - 24/7, no developer required.
A single keyword triggers automated campaign and chatbot flows on Instagram. Build drip campaigns that include Instagram as a channel.
Target opted-in Instagram followers at scale from Salesforce Reports. Personalize each DM with merge fields, track delivery and reply rates, and auto-skip opted-out contacts.
Track delivery, reply, and open rates for every Instagram DM campaign - all in native Salesforce reports. Know which content drives the most engagement with link tracking.
Every AI feature lives inside Salesforce - no extra tab, no third-party tool. Your team gets smarter replies, faster responses, and less manual work without changing how they work today.
AI qualifies every inbound Instagram DM 24/7 - asks questions, identifies intent, creates a Salesforce Lead, and routes sales-ready contacts to reps.
AI suggests personalized Instagram drip campaigns based on past engagement & message performance - so every message feels personal, not mass-sent.
AI surfaces the best next response for each Instagram DM based on conversation history and CRM context, helping agents reply faster.
Add Instagram to Salesforce within minutes - no middleware, no developer
Native AgentExchange install · No developer · No middleware · GDPR & HIPAA compliant · 24/7 onboarding included
Same Salesforce SMS app, same inbox, same features. Add channels without starting from scratch.
Explore all channelsSee exactly why 60K+ users chose the 360 SMS Salesforce Instagram app over every other option on AgentExchange.
| ELEMENTS |
360 SMS App
SALESFORCE NATIVE · #1 RATED
|
Others
On AgentExchange
|
|---|---|---|
| Support | Free | Paid |
| Natively-built | Yes | No |
| Salesforce Cloud Support | All Clouds | Limited to 1–2 clouds |
| Channels | 15 Channels | Limited to 3–4 channels |
| Chatbot | No-code | Complex |
| AI Capabilities | Yes | No |
| Drip Campaigns | Multi-channel | Single channel |
| Unified Messaging Console | Yes | No |
| GDPR Compliant | Yes | No |
Industry-specific Salesforce Instagram workflows, pre-built templates, and proven use cases - ready on day one.
One of the most-reviewed Salesforce Instagram app on AgentExchange- 1200+ verified reviews from real teams.
Instagram DMs from Salesforce transformed our social customer service. Response times dropped by 60%, and leads are auto-created instantly.
Chatbots on Instagram DMs qualify leads 24/7. We wake up to a list of sales-ready contacts in Salesforce every morning.
Instagram is where our prospective students are. Having DMs flow into Salesforce changed how our admissions team works.
Healthcare, finance, real estate, education — book a demo built around your Instagram use case.
Everything you need to know about Salesforce Instagram integration with 360 SMS App.
Whether you need a 360 SMS demo, a pricing quote, or help with setup in Salesforce, our team is available 24x7 across the US, UK, AU, and IN.
We'll connect you with the right specialist.
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