Everything 360 SMS Can Do
-Inside Salesforce

Manage most of your messaging operations from a single window console and boost productivity - send bulk messages, edit records inline, configure views, filter records, export data, and add follow-up task

Unified inbox for all inbound and outbound messages across every channel - AI routes and prioritizes threads so urgent conversations are never missed. Assign, filter, and resolve, all inside Salesforce.

Send messages to millions from any Salesforce Report, Campaign, or List View - personalize message content using merge fields, so every contact gets a message tailored with their own data. Schedule and auto-skip opted-out contacts. Zero exports needed.

Agents reply to inbound SMS and other messages in real time - AI suggests contextual replies using CRM data, so agents approve in one click, draft faster, and cut response times by up to 70%. Every message is auto logged to the Contact, Lead, or Account record.

Click-to-dial, call logging, auto-forwarding, voice responders, and more - route calls based on Salesforce data and forward to multiple numbers to avoid missed opportunities. Fully native, zero external dialers.

Always message from the same number per contact - automatically reuse the last used number or apply configured rules to maintain consistency. Keep conversations familiar and recognizable, even across bulk messaging at scale.

Send SMS in any language with full Unicode support - AI translates messages based on recipient language in real time, so every conversation feels natural and locally relevant.

Track delivery, open, reply rates, and campaign ROI inside Salesforce - AI surfaces performance anomalies and recommends adjustments before results drop. Every metric attributed to the CRM record, no external analytics tool needed.

Send post-interaction surveys via SMS and capture replies directly into Salesforce fields - AI analyzes responses for sentiment and auto-escalates unhappy customers to support instantly. Collect NPS, score leads, trigger follow-up flows on autopilot.

Send and receive SMS directly from any Salesforce record - with AI predicting the next best message based on the contact's CRM history and prior replies. One-click texting, every message auto-logged in history.

Send links from any Salesforce Report to List View - AI maximises message content per segment in real time so every contact gets a copy that feels written for them. Schedule, throttle, and auto-skip opted-out contacts. Zero exports needed.

Create dynamic multichannel drip campaigns based on past engagement, message performance, and customer behavior - AI generates content, auto-approves, activates campaigns, and builds follow-up sequences automatically.

Automate bookings, reminders, and cancellations - send available slots for selection or rescheduling options, along with timely reminders to keep schedules on track.

AI chatbot that qualifies leads, answers FAQs, books demos, and scores intent in real time - escalating only sales-ready contacts to reps automatically. Runs 24/7 via multiple channels, no human needed until the lead is hot.

Trigger instant replies, field updates, or Flow actions on keywords - AI understands intent beyond exact matches, so "not interested" and "no thanks" are handled just as correctly as STOP. Handle every reply, all within Salesforce.

Connect your existing business number to 360 SMS - keep your current number active inside Salesforce with no disruption. Customers recognise your number from day one, with no switching or downtime.

Cost-effective 5–6 digit short codes shared across users - enabling high-volume messaging with strong deliverability and carrier compliance at a lower cost, ideal for scalable campaigns without dedicated number overhead.

Dedicated 5–6 digit numbers for high-volume SMS campaigns - offering maximum deliverability, fast throughput, and strong carrier trust for enterprise messaging at scale with consistent performance across large-scale outreach.

Future-ready compliance management for existing and evolving texting regulations - ensuring GDPR, TCPA, CCPA, and HIPAA compliance with selective opt-in/opt-out controls. AI detects consent gaps, flags risky messages before sending, and enables intent-based opt-out handling.

STOP keywords, custom opt-out phrases, and consent field management - AI monitors regulatory changes and alerts admins when opt-out rules need updating. TCPA & GDPR ready, built to stay ahead of new texting regulations.

Capture, store, and honour SMS consent on every Salesforce Contact and Lead - AI identifies expiring consents and triggers re-consent campaigns before deadlines are missed. Full audit trail, consent expiry controls, and re-consent workflows built in.