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Home Industries Marketing
Salesforce Native · 15+ Channel Campaigns · Limitless Bulk Messaging

Drive More Engagement and Leads
Faster with SMS Marketing

Reach every prospect faster across 15+ channels with AI-powered Salesforce SMS marketing that automates campaigns, captures leads, and tracks every click.

★★★★★ 4.9 / 5.0 · 1,200+ verified reviews · 60K+ users globally
360 SMS - Campaign Inbox · Salesforce Marketing
4
2
1
3
Client Conversations
David Chen9:03 AM
Docs uploaded - all done ⚖️
💬 SMS
Sarah Williams8:44 AM
Invoice paid ✓
💚 WhatsApp
Marcus ReidTue
What's my case status?
AI Bot
1
Priya KapoorMon
CONFIRM - Tuesday 10am ✓
💬 SMS
Sophie Anderson - Lead #L-7342
via Salesforce Marketing · GrowthBrand Campaign
Hi Sophie - text DEMO to get early access + a personalized walkthrough. Reply DEMO now 🚀
360 SMS · 9:01 AM · Delivered ✓
DEMO
Sophie · 9:03 AM
Great - your demo is booked for Thu 2pm. Here's the link: gb.co/demo/7342 🎯
9:03 AM · Auto-logged ✓
✓ Lead #L-7342 created · Rep notified · Chatbot qualified · All in Salesforce
Type a message...
Template
Auto-logged · UTM tracked · 15+ channels active Live
55%Higher Campaign
Response Rates
37%More Lead
Conversions
75%Faster
Lead-to-Pipeline
98%SMS
Open Rate
1,200+Verified
Reviews
AgentExchange · #1 Rated
Why marketing teams choose 360 SMS

Powerful Tools Second to None
for Every Campaign Type

Point-and-click chatbot builder. Campaign automation over 15+ channels. Marketing preference management. Limitless bulk messaging. Branded shortcodes, keywords, Sender IDs. All natively inside Salesforce. Click a use case to see it in action.

Bulk Messaging & MMS

Grow with bulk text - start more conversations, expand brand presence

Limitless bulk messaging broadcasts to any Salesforce segment. Meet prospects where they are - automate messages across 15+ channels to speak to customers from the same app, take the conversation to them.

  • Limitless bulk SMS and MMS from any Salesforce segment - no CSV exports
  • 15+ channels - SMS, WhatsApp, MMS, voice, short codes, VoIP, toll-free - one app
  • Branded shortcodes, keywords, and Sender IDs - every message builds recognition
98%
Open rate
Volume
15+
Channels
Bulk Campaign · Salesforce Segment · All ChannelsLive
Bulk Send → Replies Captured → Leads Created · Automated
Hi Sophie - text DEMO to get early access + a personalized walkthrough. Reply DEMO now 🚀
360 SMS · 9:01 AM · Delivered ✓
DEMO
Sophie · 9:08 AM
Great - your demo is booked for Thu 2pm. Here's the link: gb.co/demo/7342 🎯
9:08 AM · Auto-logged ✓
✓ 98% open rate · Leads captured instantly · Rep notified · All in Salesforce
98%
Open rate
Volume
15+
Channels
Keyword Lead Capture

Advertise keywords - capture leads the moment they show intent

Capture customer information through keyword responses. Segment audiences using campaign-specific keywords across channels. Pair keywords with memorable short or shared codes. Use custom branded URLs customers recognize and trust.

  • Keyword reply → Salesforce lead created instantly - zero manual entry
  • Different keywords per channel - segment traffic at source automatically
  • Advertise keywords across ads, OOH, social - every reply measurable
Instant
Lead capture
0
Manual entry
100%
Measurable
Keyword Lead Capture · All Channels · SalesforceRunning
Prospect texts DEMO - Salesforce lead created instantly · zero manual entry
Lead record created · channel, source, keyword all logged to SalesforceCreated ✓
Branded URL sent · gb.co/demo/7342 · click tracked per lead in SalesforceTracked ✓
Rep notified · lead briefed · chatbot continues qualification 24/7Routed ✓
✓ Lead captured instantly · 0 manual entry · 100% measurable · All in Salesforce
Instant
Lead capture
0
Manual entry
100%
Measurable
Chatbot Campaigns

Configure chatbots fast - carry conversations from incoming traffic and responses

Build chatbots to carry forward conversations from incoming traffic and responses. Alert teams, assign leads - reduce admin busywork, assign responses to record owners automatically.

  • Point-and-click chatbot builder - no developer, no delay, no code
  • Keyword-driven decision trees - qualify and route leads automatically 24/7
  • Update lead progress - track funnel stage and trigger relevant campaigns
24/7
Always on
0
Code needed
Conversations
Chatbot Campaign · Qualify & Route · SalesforceActive
Lead replies DEMO - chatbot activates · decision tree qualification starts
"Company size?" → Enterprise → routed to AE · SMB → routed to SDRQualified ✓
Lead scored · rep assigned · originator number set · rep alerted instantlyRouted ✓
Funnel stage updated · next campaign triggered · full history in SalesforceTracked ✓
✓ 24/7 qualification · Zero code · Leads routed to right rep · All in Salesforce
24/7
Always on
0
Code needed
Conversations
Personalization & Merge Fields

Right message, right audience, right timing - at unlimited scale

Use merge fields for SMS in Salesforce marketing and trigger campaigns relevant to customer interactions. A loyal customer gets different messaging than a prospect. SMS is the channel fast enough to deliver it when it's relevant.

  • Merge fields from any Salesforce field - name, company, product, tier, stage
  • Marketing preference management - customers choose their channel
  • Segment by demographics, behavior, purchase patterns - direct in Salesforce
Engagement lift
Any
SF field usable
Scale
Personalization & Merge Fields · Salesforce Marketing Running
🎯 PERSONALIZED CAMPAIGN - GROWTHBRAND
"Hi Sophie - as an Enterprise client, you're first in line for our Q3 launch. Here's your exclusive access: gb.co/enterprise/q3 🚀"

→ SMB version: "Hi Marcus - early bird access live now: gb.co/smb/q3"
✓ 3× engagement lift · Any SF field · Unlimited scale
Enterprise vs SMB vs prospect - different message, same campaign
Marketing preference management - channel choice logged to Salesforce
Engagement lift
Any
SF field usable
Scale
UTM Tracking & Attribution

Guide traffic effectively - see exactly what works

Track all conversations - use keyword processing and URL click-throughs to see which campaigns get the most response. Use UTM trackers to see which device, location, channel, and content a lead came from.

  • UTM parameters - device, location, channel, content, campaign all tracked
  • Branded shortened URLs - click-throughs visible per lead in Salesforce
  • Marketing Cloud integration - conversions work when sales teams have data
100%
Attribution
Real-time
Click data
All
Platforms synced
UTM Tracking & Attribution · SalesforceRunning
UTM appended: utm_source=sms&utm_medium=campaign&utm_content=earlybird
Sophie clicks gb.co/earlybird · device: mobile · location: Chicago · all logged
Keyword processing: DEMO keyword 3× more response than INFO - visible in real time
Data synced to Marketing Cloud · packaged for sales · conversion attributed
✓ 100% attribution · Real-time click data · All platforms synced · All in Salesforce
100%
Attribution
Real-time
Click data
All
Platforms synced
Proactive Customer Outreach

Re-target to retain - ensure you're on their mind when they buy

Trigger the right message at the right moment. Remind customers of your relationship by wishing them on life events, sending feedback surveys. Keep campaigns relevant by tracking what stage of the funnel a lead or prospect is in.

  • Year-round drip campaigns - millions followed up simultaneously
  • Life event triggers - birthday, anniversary, renewal - personalized at scale
  • Funnel-stage triggers - message changes as lead progresses through pipeline
+38%
Retention
Prospects at once
0
Missed follow-ups
Re-targeting & Drip · Funnel Stage · SalesforceRunning
Drip configured: funnel stage changes → message changes automatically
"Happy Birthday Sophie 🎂 - here's an exclusive offer just for you: gb.co/bday"
Prospect engages → Salesforce stage updated · rep alerted · deal created
Conversion attributed to campaign · data pushed to sales · retention +38%
✓ Retention +38% · Zero missed follow-ups · Always top-of-mind · All in Salesforce
+38%
Retention
Prospects
0
Missed follow-ups
Marketing Teams
See more traction and responses for your brand?
See 360 SMS running inside Salesforce for marketing in a free 20-minute demo.
How it works

Automated. Inside Salesforce. Zero code

Broadcast · Capture · Qualify · Nurture · Convert - every campaign follows the same automated pattern.

Broadcast & Capture
Segment · Bulk send · Merge fields · Keyword reply · Lead created · Salesforce
98% open rate01 / 04
1
Segment created in Salesforce
Any Salesforce list becomes a campaign audience - no CSV export needed
2
Bulk SMS or MMS sent
Merge fields personalize every message at limitless scale instantly
3
Keyword or link reply captured
DEMO, INFO, EARLYBIRD - response triggers Salesforce action automatically
4
Lead record created
Salesforce lead updated · rep notified · chatbot qualifies further
Millions reached · 98% open rate · Leads captured with zero manual entry · All in Salesforce
Qualify & Route
Keyword reply · Decision tree · Lead scored · Rep assigned · Salesforce
Leads qualified 24/702 / 04
1
Keyword reply received
Chatbot takes over · decision tree starts qualification automatically
2
Profile captured via SMS
Company size, intent, budget - keyword-driven, no forms needed
3
Lead scored and routed
Enterprise → AE · SMB → SDR · originator number assigned
4
Rep alerted · Briefed · Ready
Full SMS history in Salesforce · no cold outreach ever
Every inbound reply qualified · Right rep gets right lead · Marketing feeds sales with clean data
Track & Attribute
UTM tracking · Click-throughs · Keyword processing · Marketing Cloud sync · Salesforce
100% attribution03 / 04
1
UTM parameters appended
Source, medium, channel, content, campaign - all tracked from send
2
Click-throughs tracked
Device, location, channel visible per lead record in Salesforce
3
Keyword processing runs
Which campaign gets most response - visible in Salesforce in real time
4
Data synced to Marketing Cloud
Same data across all platforms · packaged data sales teams pounce on
Every click attributed · Every campaign measured · Data packaged for sales · All in Salesforce
Nurture & Convert
Drip sequence · Life events · Stage triggers · Conversion tracked · Salesforce
Retention +38%04 / 04
1
Drip sequence configured
Year-round outreach · triggers by date, stage, or behaviour in Salesforce
2
Life event or stage change
Birthday, renewal, upgrade - personalized text fires automatically
3
Prospect engages
Salesforce stage updated · rep alerted · deal created automatically
4
Conversion tracked & shared
Usable data pushed to sales · conversion attributed to campaign
No one falls through the cracks · Always top-of-mind when they buy · Retention +38%
⚡ AI Use Case · Marketing

AI-Powered Campaign Automation at Scale.
24/7

Marketing teams shouldn't be hand-delivering campaigns one by one. 360 SMS AI agents run bulk broadcasts, chatbot qualification, funnel-stage drips, and retargeting sequences - automatically inside Salesforce. Initiate and personalize more. Get more leads in the pipeline. Cast a wider, faster net than your competition.

AI-Based Drip Campaigns
AI-Based Drip Suggestions analyze audience engagement, click behavior, and response trends to recommend optimized multichannel campaign sequences and follow-up campaigns automatically.
Increase campaign conversion rates
Template Quality Score & Rephrase Content
Template Quality Score and AI Rephrase & Polish Content improve promotional messaging for readability, engagement potential, tone, and compliance before campaign launch.
Improve messaging campaign performance
AI-Powered One-on-One Conversations
AI-Powered One-on-One Conversation generates contextual response suggestions during live customer interactions to maintain faster and more personalized engagement across channels.
Boost customer interaction quality
All campaign automation runs natively inside Salesforce - no external tools, no extra logins.
Every lead, every reply, every click-through is logged to the Salesforce record. Your data stays in your org.
See AI in action →
Salesforce Native · Marketing Cloud · 15+ Channels
Platform & Traffic Attribution

Guide traffic effectively -
segment in a snap, reach wider audiences

Segment traffic and calls in a snap. Reach wider audiences to increase effectiveness. Advertise keywords. Traceback click-throughs. Use branded numbers. Broadcast trusted URLs. Integrates to Marketing Cloud easily - get the same SMS data across all platforms.

Advertise keywords across channels
Segment traffic by advertising different campaign keywords across channels. Each keyword is a measurable, attributable lead source - straight into Salesforce automatically.
Traceback click-throughs with UTM
Use UTM trackers to see which device, location, channel, and content a lead came from. Every click attributed. Every campaign measured. Every decision data-driven.
Use branded numbers and trusted URLs
Pair advertised keywords with memorable short codes for results. Receive traffic on custom domain URLs that customers are familiar with - trust drives clicks and conversions.
Marketing preference management
Let customers choose their preferred channel. Double Opt-In and Opt-Out consent built in. Every preference logged to Salesforce. Compliant at any scale, on any channel.
Salesforce-Native Marketing Platform
The complete marketing SMS stack
All campaign data stays inside Salesforce CRM only
15+ channels · SMS, WhatsApp, MMS, voice · one app
Limitless bulk messaging · branded shortcodes & Sender IDs
Keyword advertising · UTM tracking · URL click-throughs
Marketing Cloud integration · same data everywhere
Marketing preference management · compliant at scale
Conversions Work When Sales Teams Have Data They Can Use
Get the same SMS data across all platforms. Completely packaged and usable data that sales teams will pounce on.

Trusted by 60K+ Users Globally

The most reviewed Salesforce SMS app on AppExchange — verified 5-star reviews from real marketing teams globally.

★★★★★

Our Q2 launch campaign hit 14,200 contacts with a 98% open rate in under 3 minutes. The keyword capture alone brought 312 qualified leads into Salesforce without a single manual entry. SMS campaigns simply outperform email on every single metric.

Sophie A.
VP Marketing · GrowthBrand · Salesforce Marketing Cloud
★★★★★

The UTM tracking and click-through attribution changed how we allocate budget. We can see exactly which channel, device, and content drove each lead. SMS consistently outperforms email 4x on click-throughs — and the data feeds straight into Salesforce for sales teams.

Marcus W.
Head of Campaigns · DemandGen Co · Salesforce
★★★★★

Personalisation at scale was the game changer. Enterprise leads get one message, SMBs get another — same campaign, zero manual effort. The chatbot qualifies and routes before a rep touches the record. Our MQL-to-SQL rate went up 3x in 60 days.

Lisa C.
Salesforce MOps · ScaleUp Marketing · Salesforce

See More Traction and Responses for Your Brand and Services.

See 360 SMS running inside Salesforce in a free 20-minute demo.

Common questions about SMS for marketing teams

1. How can marketers use Salesforce SMS to generate more leads?
2. How can businesses automate marketing campaigns using Salesforce SMS?
3. How can marketers personalize SMS campaigns at scale?
4. How can SMS help improve conversion rates in marketing campaigns?
5. How can marketers track the performance of SMS campaigns?
CONTACT US

Get in touch- hear back
in an hour or less

Whether you need a 360 SMS demo, a pricing quote, or help with setup in Salesforce, our team is available 24x7 across the US, UK, AU, and IN.

24x7 global support
Average first response within an hour
Trusted by 60K+ users on Salesforce

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