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HIPAA-Compliant · Salesforce Native · Serverless

Improve Patient Outcomes
and Care Adherence with
SMS for Healthcare

Reduce no-shows, improve medication adherence, and keep patients connected with our HIPAA-compliant SMS for healthcare - natively inside Salesforce. No code. No middleware.

Speak to Our Experts Book a Demo
★★★★★ 4.9 / 5.0 · 1,200+ verified reviews ·
360 SMS - Patient Inbox · Salesforce Health Cloud
4
2
1
3
Patient Conversations
Emma Thornton9:03 AM
YES - I'll be there ✓
💬 SMS
Devan Thorne8:44 AM
Medication reminder confirmed
💚 WhatsApp
Adrian GonzalezTue
Can I reschedule my follow-up?
AI Bot
1
Maria SantosMon
Payment received ✓
💬 SMS
Emma Thornton - Patient
via Salesforce Health Cloud · Pathways to Care
Hi Emma - reminder that your appointment with Dr. Patel is tomorrow at 10 AM. Reply YES to confirm or RESCHEDULE if needed. 🏥
360 SMS · 9:00 AM · Delivered ✓
YES - I'll be there ✓
Emma · 9:03 AM
Confirmed! We'll see you tomorrow at 10 AM. Please bring your insurance card. Reply HELP anytime.
9:03 AM · Auto-logged ✓
✓ Appointment confirmed · Patient record updated in Salesforce Health Cloud
Type a message...
Template
Auto-logged · Opt-out managed · PHI secured · 15+ channels active Live
40%Fewer Patient
No-Shows
28%Better Care Plan
Adherence
32%Fewer Hospital
Readmissions
98%SMS
Open Rate
1,200+Verified
Reviews
AgentExchange · #1 Rated
Why healthcare teams choose 360 SMS

How 360 SMS Solves Every
Healthcare Communication Need

Every use case runs natively inside Salesforce Health Cloud - HIPAA-compliant by design. Click a use case to see it in action.

Appointment Reminders

Reduce no-shows by 40% and reallocate cancelled slots to cast a wider net

Appointment reminders happen automatically, so your team can focus on patient care instead of chasing confirmations. Patients can respond directly to reschedule, while Salesforce Health Cloud keeps the record updated.

  • ✓Auto-triggered 24h & 2h before every appointment
  • ✓Patients reply YES / RESCHEDULE - Health Cloud record auto-updates
  • ✓Zero manual follow-up - front-desk staff fully freed up
40%
Fewer no-shows
98%
SMS open rate
15s
Avg response time
Appointment Reminder · Health Cloud FlowLive
Patient Conversation · SMS
Hi Emma - your appointment with Dr. Patel is tomorrow at 10 AM. Reply YES to confirm or RESCHEDULE if needed. 🏥
360 SMS · 9:00 AM · Delivered ✓
YES - I'll be there ✓
Emma · 9:03 AM
Confirmed! See you tomorrow at 10 AM. Please bring your insurance card. Reply HELP anytime.
9:03 AM · Auto-logged ✓
✓ Appointment confirmed · Patient record updated automatically in Health Cloud
40%
Fewer no-shows
98%
Open rate
15s
Avg response
Patient Onboarding

Onboard new patients 50% faster - entirely over SMS

The moment a new patient record is created in Salesforce Health Cloud, an automated SMS sequence fires - collecting intake forms, insurance details, and pre-visit instructions without any manual outreach.

  • ✓Automated sequence triggers instantly on record creation
  • ✓Collects intake forms, insurance & pre-visit instructions over text
  • ✓Zero phone calls or manual admin required from staff
50%
Faster intake
0
Manual calls
5min
Avg completion
Patient Onboarding Sequence · Health CloudRunning
Record Created → 💬 Welcome SMS → Ready
Welcome to Pathways to Care, Devan! Please complete your intake form here: [link] - takes 5 minutes. Your care team will be in touch shortly. 🏥
Auto-triggered · 2:14 PM
Done! Form submitted ✓
Devan · 2:19 PM
✓ Intake complete · Insurance captured · Pre-visit instructions sent
50%
Faster intake
0
Manual calls
5min
Completion
Post-Care Follow-Up

Improve care plan adherence by 28% with automated follow-up drips

Multi-step SMS drip sequences tied directly to Salesforce care plan milestones. Medication reminders, recovery check-ins, and AI-powered escalation triggers ensure no patient falls through the cracks.

  • ✓Multi-step drip sequences tied to care plan milestones
  • ✓Medication reminders, recovery check-ins, missed-dose escalation
  • ✓AI analyzes past campaigns and suggests an optimized one for more engagement
28%
↑ Adherence
Auto
Escalation
0
Missed cases
Post-Care Follow-Up · Care Plan DripActive
✓
Day 1 · Discharge instructions + care team contacts sent
✓
Day 3 · Medication reminder (patient replied: "TAKEN")
✓
Day 7 · Recovery check-in (patient replied: "GOOD")
!
Day 14 · No response to medication reminder - escalated to care coordinator
✓ Coordinator notified · Follow-up call scheduled · Record flagged
28%
↑ Adherence
Auto
Escalation
0
Missed cases
Billing Reminders

Recover outstanding balances 3× faster with automated payment SMS

SMS payment nudges triggered automatically from billing records in Salesforce. Direct links to payment portals are tracked via analytics, letting teams intervene on high-value threads to improve collections.

  • ✓SMS nudges auto-triggered from Salesforce billing records
  • ✓Payment portal links tracked via link analytics
  • ✓Teams intervene on high-value unpaid threads - no manual chasing
3×
Recovery rate
0
Calls needed
Auto
Record update
Billing Reminders · Salesforce Health CloudActive
Trigger: Invoice generated - outstanding balance detected
Payment reminder sent with secure portal linkDelivered ✓
Payment portal link clickedTracked ✓
Payment completedPaid ✓
✓ Invoice closed · No staff intervention needed · Record auto-updated
3×
Recovery rate
0
Calls needed
Auto
Record update
AI Patient Support

Handle every patient query 24/7 - with zero staff overhead

AI chatbot handles FAQs, appointment queries, and triage routing around the clock. Sentiment detection flags distressed or urgent patients for immediate human handoff - every interaction logged to Health Cloud automatically.

  • ✓AI chatbot handles FAQs, queries & triage routing 24/7
  • ✓Sentiment detection flags urgent patients in under 5 seconds
  • ✓All conversations auto-logged to patient record - PHI stays in Salesforce
24/7
Coverage
<5s
Escalation
0
Missed urgents
AI Support Agent · 24/7 · Health Cloud Online
⚡ SENTIMENT: URGENT DETECTED
Patient: "I've been having severe chest pain since this morning and can't reach my doctor."

AI: Urgency detected. Routing to your care coordinator immediately. Sending emergency guidance now.
🚨 Escalated to care coordinator in 4 seconds
✓ FAQ & appointment queries handled automatically - zero staff needed
✓ All conversations auto-logged - PHI stays inside Salesforce Health Cloud
24/7
Coverage
<5s
Escalation
0
Missed urgents
Wellness & Preventive Care

Keep patients engaged between visits and boost retention by 31%

Point-and-click drip campaigns via SMS, WhatsApp, or MMS - delivering wellness program check-ins, motivational content, and milestone follow-ups on a scheduled cadence to keep members engaged long-term.

  • ✓Point-and-click drip campaigns via SMS, WhatsApp, or MMS
  • ✓Motivational content, check-ins, milestone follow-ups on schedule
  • ✓Keeps members engaged between visits and improves program ROI
72%
Completion rate
+31%
Retention
89%
Engagement
Wellness Drip · SMS + WhatsAppRunning
✓
Week 1 · Welcome to wellness program + goals set + care team intro
✓
Week 2 · Motivational check-in + healthy tips + resource links
✓
Week 4 · Milestone check-in - 89% members responded
✓
Week 8 · Re-engagement sent to at-risk members
✓ Completion rate 72% · Retention +31% vs non-SMS group
72%
Completion
+31%
Retention
89%
Engagement
Healthcare Teams
Ready to reduce no-shows?
See 360 SMS running inside Salesforce Health Cloud in a free 20-minute demo.
Book a Demo →
How it works

Automated. Inside Salesforce. Zero code

Every patient workflow follows the same pattern - trigger, send, respond, log.

Appointment Reminders
Auto-triggered · Salesforce Health Cloud
↓ 40% no-shows01 / 04
1
Appointment created in Salesforce
Health Cloud record triggers the automated flow
2
Reminder SMS sent 24h before
Personalized with doctor name, time & location
3
Patient replies YES or RESCHEDULE
2-way reply handled instantly by 360 SMS
4
Record auto-updated in Salesforce
Confirmation logged - zero manual entry
All interactions auto-logged to Salesforce Health Cloud · Zero manual entry required
Medication Reminders
Daily automated reminders · Care plan milestones linked
↑ Medication adherence02 / 04
1
Care plan set in Health Cloud
Medication schedule linked to patient record
2
Daily reminder SMS fires automatically
Personalized with medication name & dosage
3
Patient replies TAKEN
One word - frictionless confirmation
4
Missed dose escalates to care team
No reply in 2h triggers coordinator alert automatically
Missed-dose alerts fire automatically · Care coordinator notified inside Salesforce
Billing & Payments
Auto-triggered from billing records · Health Cloud
↑ 3× faster collections03 / 04
1
Invoice generated in Salesforce
Billing record created after visit or service
2
Payment link sent via SMS
Secure link - patient pays without logging in
3
Patient pays or asks a question
Handled automatically or routed to billing staff
4
Invoice marked paid in Salesforce
No manual reconciliation - instant record update
Payment links tracked · Salesforce billing record updated automatically · Zero manual chasing
Care Plan Follow-Up
Recovery drip · Keyword routing · AI escalation
↑ Patient outcomes04 / 04
1
Discharge or care plan created
Follow-up schedule set in Health Cloud
2
Weekly check-in SMS sent
Personalized - tracking symptoms or wellbeing
3
Patient replies GOOD, FAIR, or PAIN
Response triggers automated workflow for each case
4
At-risk patients flagged instantly
Conversation analysis + case created in Salesforce
Escalates to coordinator · Case auto-created in Salesforce
⚡ AI Use Case · Healthcare

AI-Powered Real-Time
Patient Support. 24/7

High inbound patient query volume overwhelms front-desk teams - especially after hours. 360 SMS AI agents handle it all inside Salesforce: FAQs, appointment queries, triage routing, and urgent case escalation - automatically.

Smart Patient Support Chatbots
Automates appointment scheduling, prescription reminders, patient FAQs, and follow-ups across SMS and WhatsApp to reduce staff workload and improve patient responsiveness.
24/7 Faster patient communication
Multilingual Patient Conversations
Translates patient conversations and care updates in real time, helping providers communicate clearly with diverse patient communities across preferred channels.
Better care without barriers
Patient Conversation Insights
Analyzes patient conversations to detect sentiment, identify recurring concerns, generate summaries, and highlight important follow-up actions automatically.
Smarter patient engagement decisions
All AI agents run natively inside Salesforce - no external tools, no extra logins.
Every conversation is auto-logged to the patient record. PHI stays in your Salesforce org.
See AI in action →
HIPAA-Compliant by Design
Security & Compliance

Aligning with compliance
requirements - by design

360 SMS is architected so patient data never touches our servers. Everything runs inside your own HIPAA-compliant Salesforce cloud - the infrastructure your team already trusts.

Zero external data storage
All data hosted on your HIPAA-compliant Salesforce cloud instance - 360 SMS never stores PHI on its own servers.
TLS-encrypted API callouts
Every callout from Salesforce to messaging providers is TLS-encrypted, protecting data in transit end-to-end.
HTTP Basic & Digest Authentication
360 SMS supports HTTP Basic and Digest Auth to protect every API request from unauthorized access.
Double Opt-In & Opt-Out consent management
Manage recipient consent end-to-end - keeping all patient text communication fully HIPAA-compliant.
HIPAA-Compliant Architecture
How patient data stays protected end-to-end
✓
Patient data stored in Salesforce Health Cloud (your org)
✓
TLS-encrypted callouts - PHI protected in transit
✓
No PHI stored on 360 SMS servers - ever
✓
HTTP Basic + Digest Auth on all API requests
✓
Double Opt-In / Opt-Out consent flows built in
✓
All conversations auto-logged to patient record
Salesforce HIPAA Compliance
360 SMS runs entirely within your Salesforce environment - inheriting all existing HIPAA, BAA, and audit controls.

Trusted by 60K+ Users Globally

The most reviewed Salesforce SMS app on AppExchange — verified 5-star reviews from real teams.

★★★★★

360 SMS transformed our student enrollment. SMS reminders see 4× the response rate of email, and automation setup took an afternoon — no dev needed.

Sarah M.
Director of Admissions · Education · Salesforce
★★★★★

Best Salesforce SMS app we evaluated. Drip campaigns, bulk SMS, CTI — all natively in Salesforce. ROI was immediate from month one.

James T.
VP Sales Operations · Finance · Salesforce
★★★★★

CTI Telephony + SMS follow-ups transformed our pipeline. Deal response time dropped from 48 hours to under 4. ROI paid for the annual licence in month one.

Michael R.
Head of Sales · Real Estate · Salesforce

Ready to reduce no-shows?

See 360 SMS running inside Salesforce Health Cloud in a free 20-minute demo.

Start Free Trial Book a Demo

Common questions about SMS in healthcare

1. Can healthcare providers legally text patients?
2. What is the best SMS app for Salesforce Health Cloud?
3. How does automated appointment reminder SMS reduce no-shows?
4. What is HIPAA-compliant text messaging?
5. How do I send bulk SMS to patients from Salesforce?
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Whether you need a 360 SMS demo, a pricing quote, or help with setup in Salesforce, our team is available 24x7 across the US, UK, AU, and IN.

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