SMS, WhatsApp, Instagram, CTI, WeChat, Viber, LINE, and 8 more - all managed from a single unified inbox natively inside your CRM. Zero middleware. Zero external tools.
All conversations. Fully connected.
Inside your CRM.
Manage all your Salesforce SMS, WhatsApp, Instagram, and other channels in one unified inbox - right inside Salesforce. Every message stays synced and auto-logged.
100% Salesforce-Native
No middleware, no webhooks, no external tools. Every message, reply, and opt-out lives inside your Salesforce CRM automatically.
One Inbox for All Channels
SMS, WhatsApp, Instagram, CTI, WeChat, and 10 more channels - all in a single unified inbox. No tab switching. No external logins.
AI Agents Across Every Channel
Chatbots, voice agents, and translation AI work seamlessly across every channel - qualifying leads and resolving cases 24/7.
No-code Automation
Trigger messages on any channel from Salesforce Flows based on scenarios, or schedule messages without coding - no developer required.
Reach your customers on every channel they prefer- without leaving Salesforce. Every channel below is managed from one inbox, with full automation, opt-out management, and CRM logging built in.
Two-way texting, bulk campaigns, AI-powered texting, drip sequences - all auto-logged to your CRM records. 98% open rate.
WhatsApp Business API - templates, rich media, 2-way conversations natively inside Salesforce.
Click-to-dial, call logging, and SMS during live calls - deep native CTI integration inside Salesforce.
Embed a live chat widget on your website - conversations flow into Salesforce and are auto-matched to CRM records.
Drop voicemails without ringing. Flow-triggered bulk drops at scale - zero interruption for recipients.
Reply to Facebook Page messages from Salesforce. Auto-match inbound messages to CRM contact records.
Manage Instagram DMs and story replies from Salesforce records. Every reply is auto logged to the CRM.
Official WeChat Business Account - reach 1.4B+ APAC customers from Salesforce without any external tools.
Business messages for Eastern Europe, MENA & Southeast Asia - reach 1B+ users on Viber directly from Salesforce.
LINE Official Account for Japan, Thailand, Taiwan & Indonesia - reach 180M+ monthly active users directly from Salesforce.
KakaoTalk automated, bulk, and 2-way messaging for Korean customers - reach 47M+ monthly active users directly from Salesforce.
Reach 70M+ monthly active users in Vietnam via Zalo Official Account, managed from Salesforce with full automation support.
Send images, PDFs, videos, and voice notes from any Salesforce record. Richer messages, higher engagement.
Send LinkedIn messages to leads and prospects directly from Salesforce, auto logged to contact records.
Native Salesforce email - unified alongside SMS and all other channels in the same inbox for true omnichannel management.
Connect every channel. One inbox. Zero middleware.
Installs from AgentExchange in 60 seconds · No code · No developer required
See how 360 SMS stands out with advanced Salesforce SMS capabilities, built to scale without limitations.
| ELEMENTS |
360 SMS App
SALESFORCE NATIVE · #1 RATED
|
Others
On AgentExchange
|
|---|---|---|
| Support | Free | Paid |
| Natively-built | Yes | No |
| Salesforce Cloud Support | All Clouds | Limited to 1–2 clouds |
| Channels | 15 Channels | Limited to 3–4 channels |
| Chatbot | No-code | Complex |
| AI Capabilities | Yes | No |
| Drip Campaigns | Multi-channel | Single channel |
| Unified Messaging Console | Yes | No |
| GDPR Compliant | Yes | No |
Book a 20-minute personalized demo with a Salesforce messaging specialist
Whether you need a 360 SMS demo, a pricing quote, or help with setup in Salesforce, our team is available 24x7 across the US, UK, AU, and IN.
We'll connect you with the right specialist.
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