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Salesforce Native · ISP & Broadband · Subscriber Texting

Reduce Subscriber Churn
and Cut Support Costs with
SMS for ISPs

Automate outage alerts, subscriber onboarding, and retention drips with SMS integration with Salesforce for ISPs - no code. No middleware.

Get the App Ask for a Demo
★★★★★ 4.9 / 5.0 · 1,200+ verified reviews ·
360 SMS - Subscriber Inbox · Salesforce CRM for ISPs
4
2
1
3
Subscriber Conversations
Bradley Farquhar9:03 AM
UPGRADE - plan switched ✓
💬 SMS
Sarah Mitchell8:44 AM
Payment confirmed ✓
💚 WhatsApp
James O'BrienTue
Why is my connection slow?
AI Bot
1
Maria SantosMon
Onboarding complete ✓
💬 SMS
Bradley Farquhar - Subscriber
via Salesforce CRM · Purple Cow Internet
Hi Bradley - you're eligible for our new Gigabit plan at $10/month more. Reply UPGRADE to switch instantly or INFO for details. 📡
360 SMS · 9:00 AM · Delivered ✓
UPGRADE - plan switched ✓
Bradley · 9:03 AM
Done! Your Gigabit plan is live. A technician will contact you if needed. Enjoy the speed upgrade! 🚀
9:03 AM · Auto-logged ✓
✓ Plan upgraded · Subscriber record updated · Technician booking triggered in Salesforce
Type a message...
Template
Auto-logged · Opt-out managed · 15+ channels active Live
38%Less Subscriber
Churn
40%Fewer Inbound
Support Calls
3×Higher Plan
Upgrade Rate
98%SMS
Open Rate
1,200+Verified
Reviews
AgentExchange · #1 Rated
Why ISPs & telecom teams choose 360 SMS

How 360 SMS Solves Every
ISP Communication Need

Every use case runs natively inside Salesforce - migrate and centralize all subscriber communication in one place. Click a use case to see it in action.

Subscriber Onboarding

Automate subscriber onboarding - from welcome text to hardware setup

Manage subscriber texting on Salesforce. Welcome sequence, setup guide, Wi-Fi configuration tips, hardware activation, and parental controls, all triggered automatically from Salesforce CRM with 360 SMS.

  • ✓Welcome SMS + setup guide fires the moment subscriber record is created
  • ✓Guided hardware setup - Wi-Fi, broadband, IoT, home assistants via SMS & WhatsApp
  • ✓Two-way replies let subscribers ask questions - all logged to Salesforce record
50%
Faster activation
↓40%
Support calls
0
Manual entry
Subscriber Onboarding · Salesforce CRM FlowLive
Subscriber Conversation · SMS
Welcome to Purple Cow Internet, Maria! 📡 Your setup guide: [link]. For Wi-Fi help reply WIFI, for router setup reply ROUTER. We're here 24/7.
360 SMS · 2:00 PM · Delivered ✓
WIFI
Maria · 2:04 PM
Here's your Wi-Fi setup guide: [link]. Takes 2 minutes. Reply DONE when you're connected or HELP for live support!
2:04 PM · Auto-logged ✓
✓ Onboarding complete · Activation logged · Support calls ↓40%
50%
Faster activation
↓40%
Support calls
0
Manual entry
Outage & Service Alerts

Reach your entire subscriber base in minutes - reduce anxiety, slash call volume

Send resolution updates automatically. Reduce customer anxiety and enhance experiences by keeping subscribers informed before they reach for the phone.

  • ✓Outage alert fires to all affected subscribers within minutes of CRM trigger
  • ✓Resolution updates auto-sent when service is restored - zero manual comms
  • ✓Inbound queries during outages handled by AI - call volume drops dramatically
<3 min
Alert time
↓60%
Inbound calls
98%
Open rate
Outage Alert · Mass Broadcast · Salesforce CRMSent
Trigger: Service disruption logged - Eastside zone affected
✓
Alert broadcast to 2,840 affected subscribers - <3 minutes
✓
AI handled 412 inbound status queries - zero agents needed
✓
Service restored - resolution text auto-sent to all subscribers
!
Inbound call volume ↓60% vs previous outage events
✓ Full outage lifecycle automated · All logged in Salesforce CRM
<3 min
Alert time
↓60%
Inbound calls
0
Manual comms
Billing & Payments

Automate billing reminders, payment confirmations, and overdue follow-ups

360 SMS integrates with Salesforce billing records to fire payment reminders automatically when due dates approach. Send payment confirmation instantly. Escalate overdue reminders on a scheduled cadence - reducing missed payments and eliminating manual chasing.

  • ✓Payment due reminder fires automatically from Salesforce billing record
  • ✓Payment confirmation sent instantly - subscriber record updated in CRM
  • ✓Overdue escalation sequence - no manual chasing, no missed collections
3×
Faster collections
↓80%
Late payments
0
Manual chasing
Billing Reminders · Salesforce CRMActive
Trigger: Bill due in 3 days - payment outstanding
Payment reminder sent with secure linkDelivered ✓
Payment portal link clickedTracked ✓
Payment completed · Confirmation sentPaid ✓
✓ Invoice closed · No agent needed · Subscriber record auto-updated
3×
Faster collections
↓80%
Late payments
0
Manual chasing
ISP Promotions & Upsells

Get more subscribers - offer limited period discounts powered by ISP promotion texts

ISP promotion texts in Salesforce - automated, timely, and personalized. Market premium infotainment, bundle upgrades, and new plan launches - target the right subscriber with the right offer.

  • ✓Limited-period discounts and bundle promotions triggered from Salesforce
  • ✓Cross-sell based on usage data via Salesforce - right offer, right subscriber
  • ✓UPGRADE keyword flows - instant plan switch triggered from subscriber reply
3×
Upgrade rate
90%+
Open rate
0
Manual outreach
Plan Promotion · Salesforce CRM SegmentActive
Subscriber Conversation · SMS
Hi Bradley - based on your usage, our new Gigabit plan is a perfect fit at just $10 more/month. Reply UPGRADE to switch now or INFO for details. 📡
360 SMS · 9:00 AM · Delivered ✓
UPGRADE
Bradley · 9:03 AM
Done! Gigabit plan is now active. Technician will be in touch if a visit is needed. Enjoy! 🚀
9:03 AM · Auto-logged ✓
✓ Plan upgraded in 1 reply · Salesforce record updated · Technician booking auto-triggered
3×
Upgrade rate
90%+
Open rate
0
Manual outreach
AI Support & Chatbot

Reduce inbound voice calls - set up chatbots and IVR instantly

The Salesforce chatbot for ISP queries handles troubleshooting, billing FAQs, service appointments, and cross-selling based on usage data - automatically. Route and assign inquiries to queues based on any custom criteria. Reduce support costs dramatically.

  • ✓Automate guided troubleshooting - connectivity, hardware, account queries
  • ✓See custom subscriber details when they contact you - context always available
  • ✓Let agents switch to telecom calling via Salesforce CRM easily from same inbox
24/7
Coverage
↓40%
Support costs
0
Missed queries
AI Support Agent · 24/7 · Salesforce CRM Online
🔧 GUIDED TROUBLESHOOTING · AUTO-HANDLED
Subscriber: "My internet has been cutting out since this morning."

AI: Checking your line now, James. I can see your router last synced at 6:42 AM. Try restarting it - hold the power button for 10 seconds. Reply DONE when complete.
✓ Troubleshooting handled - no agent required
✓ Custom subscriber context always available - no repeated questions
✓ Agents can switch to telecom calling from the same Salesforce inbox
24/7
Coverage
↓40%
Support costs
0
Missed queries
Loyalty & Retention

Keep customers coming back - reward loyalty, referrals, and relationship length

Reward loyalty, nurture relationships, and earn referrals - the core of SMS marketing for internet providers. Nurture brand advocacy with your best customers and pitch network services to local bodies and communities.

  • ✓Loyalty rewards and anniversary discounts triggered automatically from CRM
  • ✓Referral incentive texts - automate brand advocacy at scale
  • ✓Automated surveys collect preferences - feed plan personalization in Salesforce
+38%
Retention rate
3×
More referrals
89%
Survey response
Loyalty & Retention Drip · Salesforce CRMRunning
✓
Year 1 anniversary · Loyalty discount sent - subscriber renewed
✓
Month 6 · Referral incentive sent - 2 new subscribers referred
✓
Satisfaction survey sent - 89% response rate · Preferences updated
✓
At-risk churn flag · Retention offer auto-sent - subscriber retained
✓ Retention +38% · 3× referral rate · All logged to Salesforce CRM
+38%
Retention
3×
Referrals
89%
Survey response
ISP & Telecom Teams
Ready to slash support costs and boost retention?
See 360 SMS running inside Salesforce for ISPs in a free 20-minute demo.
Book a Demo →
How it works

Automated. Inside Salesforce. Zero code

Every subscriber workflow follows the same pattern - trigger, send, respond, log.

Subscriber Onboarding
Auto-triggered · Salesforce CRM for ISPs
↓ 40% support calls01 / 04
1
Subscriber record created
Salesforce CRM triggers onboarding flow automatically
2
Welcome SMS + setup guide
Router, Wi-Fi & hardware activation steps sent instantly
3
Subscriber replies with questions
2-way support via SMS or WhatsApp - resolved in minutes
4
Record auto-updated in Salesforce
Onboarding status logged - zero manual entry
All interactions auto-logged to Salesforce CRM · Activation 50% faster · Support calls ↓40%
Outage Alerts
Mass broadcast · AI-handled inbound · Salesforce CRM
↓ 60% inbound calls02 / 04
1
Service disruption logged
Salesforce record triggers mass outage alert broadcast
2
Alert sent to all affected
Personalized with subscriber name and area - <3 minutes
3
AI handles inbound queries
Chatbot answers status questions - no agents needed
4
Resolution text auto-sent
Service restored update fires automatically · Record updated
Entire subscriber base alerted in <3 minutes · Inbound calls ↓60% · All logged in Salesforce
Billing & Payments
Auto-triggered from billing records · Salesforce CRM
↑ 3× faster collections03 / 04
1
Bill generated in Salesforce
Billing record triggers automated payment reminder sequence
2
Payment reminder + link sent
Secure payment link - subscriber pays without calling in
3
Subscriber pays or queries
Handled automatically or routed to billing agent
4
Invoice marked paid in Salesforce
Confirmation sent instantly · No manual reconciliation
Payment links tracked · Salesforce billing record updated automatically · Zero manual chasing
Plan Promotions
Usage-based targeting · UPGRADE keyword · Salesforce CRM
↑ 3× upgrade rate04 / 04
1
Campaign created in Salesforce
Eligible subscribers identified from CRM usage data
2
Personalized promo text sent
Offer tailored to subscriber plan, usage & tenure
3
Subscriber replies UPGRADE
Plan upgrade flow triggers automatically - 1 reply to switch
4
Plan updated in Salesforce
Confirmation sent · Technician booking triggered if needed
Plan upgraded in 1 reply · Salesforce record updated · Technician booking auto-triggered
⚡ AI Use Case · ISPs & Telecom

AI-Powered Real-Time
Subscriber Support. 24/7

High inbound subscriber query volume overwhelms ISP support teams - especially during outages. 360 SMS AI agents handle it all inside Salesforce: troubleshooting, billing FAQs, plan queries, and case routing - automatically. Reduce inbound voice calls, slash support costs, and seize every selling opportunity.

Automated Customer Support Chatbots
Handles billing questions, outage inquiries, plan upgrades, and service requests across messaging channels without increasing support workload.
Reduce support response delays
Context-Aware Customer Replies
Generates intelligent responses based on previous customer conversations to maintain faster and more personalized support interactions.
Improve customer response consistency
Service Experience Analysis
Analyzes customer conversations to identify frustration trends, recurring service complaints, and engagement patterns for better support decisions.
Improve customer satisfaction levels
All AI agents run natively inside Salesforce - no external tools, no extra logins.
Every interaction is auto-logged to the subscriber record. Data stays in your Salesforce org.
See AI in action →
Salesforce Native · Any Carrier · Any Aggregator
Platform & Integration

Built inside Salesforce -
centralize all support processes

360 SMS is architected so all subscriber data stays inside your Salesforce CRM. Migrate and centralize all communication support processes in one place - SMS, WhatsApp, MMS, voice, and more. Choose any carrier, any aggregator. No middleware, no data leaving your control.

Any carrier, any aggregator
360 SMS works with all major carriers and messaging aggregators - no lock-in. Keep your existing telecom infrastructure.
See incoming alerts from 15+ channels
SMS, WhatsApp, MMS, voice, Facebook Messenger, and more - all in a single Salesforce inbox. Context carried across every channel.
TLS-encrypted API callouts
Every callout from Salesforce to messaging providers is TLS-encrypted. Subscriber data protected in transit end-to-end.
Opt-In & Opt-Out consent management
Double Opt-In and Opt-Out consent flows built in - essential for any compliant SMS for ISPs deployment at scale.
Salesforce-Native ISP Architecture
How subscriber data and communications stay centralized
✓
All subscriber data inside your Salesforce CRM only
✓
SMS, WhatsApp, MMS, voice - single inbox in Salesforce
✓
TLS-encrypted callouts - data protected in transit
✓
Any carrier · any aggregator · no lock-in
✓
Opt-In / Opt-Out consent flows built in
✓
All interactions auto-logged to subscriber record
Centralize Everything in Salesforce
Automate away messages, routing, forwarding, and scheduling entirely within your Salesforce ISP environment.

Trusted by 60K+ Users Globally

The most reviewed Salesforce SMS app on AppExchange — verified 5-star reviews from real teams.

★★★★★

360 SMS cut our support call volume by 40% in the first month. Outage alerts go out to all subscribers in minutes, and the AI chatbot handles most routine queries without any agent involvement.

Bradley F.
Bradley F.
★★★★★

Best Salesforce SMS app for ISPs we’ve used. Billing reminders, onboarding drips, plan upgrade texts — all natively in Salesforce with zero middleware. Collections improved 3× in the first quarter.

Sarah M.
Salesforce Admin · BroadbandPlus · Telecom
★★★★★

Subscriber onboarding used to take days of back-and-forth. Now the entire setup sequence runs automatically via SMS. Our NPS jumped 22 points and the team handles twice the subscriber volume

James O.
Head of CX · FiberLink Telecom · Salesforce

Slash costs for support, operations, and marketing instantly.

See 360 SMS running inside Salesforce for ISPs in a free 20-minute demo.

Start Free Trial Book a Demo

Common questions about Salesforce SMS for ISPs

1. What is Salesforce SMS for ISP providers, and how does 360 SMS enable it?
2. What is subscriber texting on Salesforce, and how does it improve retention?
3. What is the Salesforce chatbot for ISP queries, and how does it reduce support costs?
4. How can ISPs use Salesforce SMS to send real-time outage notifications?
5. How can telecom companies send automated billing and payment reminders via SMS?
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